Appointments

Urgent appointments

To request an urgent appointment for today or tomorrow (Monday to Friday):

• use our appointment request form. We will respond within 4 hours during opening times
• phone us on 0121 411 0347
• visit the surgery and speak with a receptionist

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Routine appointments

To request a routine appointment in the next 7 days:

• use our appointment request form. We will respond within 2 working days
• phone us on 0121 411 0347
• visit the surgery and speak with a receptionist
• use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Your appointment

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Punctuality

We would like to think that all our patients could arrive on time or before their allocated appointment time so that the surgeries can run smoothly and patients can be given the time and attention that they deserve.

However, if a patient arrives more than ten minutes late for their appointment then we cannot guarantee that it will be possible to be seen by the doctor and they will be asked to re-book.

If late for a nursing team appointment, there will be no capacity to be seen and there will be a requirement to rebook your appointment.

Please ensure plenty of time is made available to arrive for your appointment. Punctual patients will be given priority unless clinical needs dictates differently.

Cancelling or changing an appointment

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• using Patient Access
• phone us on 0121 411 0347
• reply CANCEL to your appointment reminder text message

If you need help when we are closed

Badger service covers us when we are closed. Please call on 0300 555 9999 or

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

Home visits

Home visits are only made for the elderly or housebound who are too ill to attend surgery. Please make your request early in the day, preferably before 10am.

The doctor may want to discuss the request with you before making the visit. The receptionist is authorised to ask for some details relating to the illness to pass on to the doctor.